WHO WE ARE
Unio Travel Co., Ltd was established in 2014by two entrepreneurs with the belief that travellers would love to enjoy an authentic, unique experience to the East as their escape to dream destination.
As a genuine Indochina expert we offer a collection of complete customizable travel itineraries to Vietnam, Laos and Cambodia with seven main themes. Whether you are searching for a family trip, an off-the-beaten adventure, a cruise and beach experience or a luxury vacation, our team has a wealth of personal travel experience to share with you.
At Unio Travel, we are dedicated to providing the best travel experience by offering the perfect customized itineraries handcrafted by our passionate teams who will ensure everything we deliver is as close to your requirements and preferences as possible.
In these and many other ways, Unio Travel consistently goes above and beyond the call of duty — and no Unio journey is complete without that extra, unexpected "and" that makes your experience unique and unforgettable.
› Company Name in English: Unio Travel Co,. Ltd
› Company Name in Vietnamese: Công Ty TNHH Du Lịch Độc Đáo Phương Đông.
› Business License No: 0106611513 issued by The Hanoi Department of Planning and Investment.
› International Tour Operator License No: 01-709/2014/TCDL-GPLHQT.
› Tax Registration Number: 0106611513
› Bank Account Name: Công Ty TNHH Du Lịch Độc Đáo Phương Đông
› Bank Account No (USD): 33851887
› Name of Bank: Vietcombank
› Bank Swift Code: UDHSSC
› Bank address: 31-33 Ngo Quyen - Hoan Kiem District - Hanoi
We believe that our strength is our people. We focus on the clients’ preferences and requirements to come up with effective strategies for meeting their demands in an efficient manner. This can’t be done without committed and experienced people devoted to delivering the best service experience each time a travel request is made.
Unio Travel aims to develop our people through customer-based business philosophy. This is implied in all aspects of our business from recruitment and training, to goals setting and rewards. Our people are empowered to take initiative and make decisions to provide you with a service level of excellence with a “Wow factor” on every trip.
Our travel management teamsare divided into small groups, each group operating with between three and five travel consultants. Each team manages only a limited number of clients to ensure you receive personal advice and support.
OUR NAME AND LOGO
When we were discussing what to name our company, we wanted our name to represent the core value of our service and word “Unio Travel“ seemed to perfectly encapsulate the “Unique Oriental” vacations we fancied to design.
We believe that a logo is the face of a business so our founders have designed the logo that contains every mean of our business. It is clear that the Sun sign is center of our logo, the Sun represents the East, hope and trust in the process of life.
Being one of the lightest hues of the spectrum, orange represents happiness, fun and the communication of new ideas. Orange color is used for almost every form of our graphics from website, logo, ads, photos and e-brochures to physical evidences such as itineraries, gifts and t-shirt. We love this color and use it to decorate our office, as it is the best color to create enthusiasm for our people and can awaken creativity, confidence and optimism in them.
You’ve probably figured out that it’s an “U” in the center of the Sun, right? Well, yes. But it’s more than that. U does not only deliver the meaning of “Unique”, but also refers to the word “You” which suggest a customer-oriented mindset – the most important component in our business. The ‘polished’ shape inside the “U” indicates professionalism and high quality of service.
Our vision is to become the leading ground operator in the region and our clients’ best partner, always providing the best possible services and demonstrating faithfully our commitment towards social and environmental responsibility.
Our mission as a travel agency business is to develop, support and strengthen our relationships to provide efficient and effective solutions for our clients.
Through working with our partners Unio Travel seeks to better the corporate management tools to improve the service as well as reducing your travel costs.
We manage almost every type of travel needs, from simplest to the complex and provide visitors with an enjoyable, distinct and memorable experience
We aim to maintain our vision of high class travel services at reasonable prices through consistent leadership, controlled growth and excellent commitment.
OUR CORE VALUES
Honesty and Integrity: We are committed to honesty in all aspects of our business. The needs of our clients and associates will be kept as a first priority.
Sustainability: Celebrates, protects and enhances our destinations’ unique cultural heritage and natural environment by strictly following our well-set responsible travel policy and encouraging our partners and customers to do so.
Customer-Focused :We are dedicated to providing the best fitted travel experiences and extend this to our agents and partners.
Excellence: We are committed to being a high performance organization by staying focused on total customer satisfaction. We continuously analyze our processes and ourselves in order to become the best of the best.
Fairness, Eagerness, and Willingness: We always look at what service provider will exceed the client's travel needs in a fair manner with a genuine desire to serve the clients.
Teamwork: We believe in building and maintaining long-term, professional, win-win relationships with our employees, agents, preferred partners, and all our business partners in order to achieve mutual success.
Innovative: We are committed to developing and implementing cutting-edge technologies for our agents and preferred partners